Terms of sale

HORCAJO INVESTMENT S.L., in compliance with article 97 of RD 1/2007 of November 16, which approves the approves the consolidated General Law for the Defense of Consumers and Users, informs that this document establishes the Conditions of use by users who access the website www.naturalworldeco-shop.com. If you have any questions related to the Terms & Conditions or the privacy policy, you can contact us through our different contact forms. The contract may be formalized, at your option, in any of the languages ​​in which the Terms & Conditions are available on this website.

THE COMPANY

The sale of goods / services through this website is made by HORCAJO INVESTMENT S.L., CIF: B26537530, with registered at Calle Benidorm, 2 P1A, 26580 Arnedo (La Rioja) and registered in the Trade Register Volume: 824, Paper: 103, Sheet: LO-17534, Registration or entry: 1, Date 21/04/2017 Year Pre.:2017. and email info@naturalworldeco-shop.com

THE CLIENT

All the information or personal data provided by the user will be treated in accordance with the provisions of the Data Protection Policies. By making use of this website, the user consents to the treatment of the provided information and declares that all the information or data provided to the company is true and corresponds to the reality.

DATA PRIVACY/PROTECTION 

HORCAJO INVESTMENT S.L. complies with the guidelines of the Organic Law 15/1999 of December 13, Protection of Personal Data, Royal Decree 1720/2007 of December 21, which approves the Regulations for the development of the Organic Law and other regulations in force at all times, and ensures the correct use and treatment of the user's personal data.

To do so, among each form of personal data collection, in the services that the user may request from owner of the website, the user will be informed of the existence and acceptance of the particular conditions of the treatment of their data in each case, informing about the of the responsibility of the created file, the address of the responsible person, the possibility of exercising your rights of access, rectification, cancellation or opposition, the purpose of the treatment and communications of the collected information to third parties.

Likewise, HORCAJO INVESTMENT S.L., owner of the website www.naturalworldeco-shop.com, informs that it complies with Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce and will request the user's consent to the processing of the email for commercial purposes at any time.

UNDER AGE USERS

The content of the website www.naturalworldeco-shop.com is aimed at people of legal age. HORCAJO INVESTMENT S.L.. does not intend to obtain data from minors. When HORCAJO INVESTMENT S.L.  is aware that there is personal data of a minor in its file, the company will immediately proceed to cancel and delate it from its file.

OBLIGATIONS OF THE USER 

The user must respect at all times the terms and conditions established by the website www.naturalworldeco-shop.com

The user will use the website diligently and assuming any liability that may arise from breaching the terms and conditions of the website.

The user may not use the website to transmit, store, disclose, promote or distribute data or content that carries viruses or any other computer code, files or programs designed to interrupt, destroy or impair the operation of any computer program, computer or telecommunications.

SERVICES

The website www.naturalworldeco-shop.com provides information to its users about the characteristics of the products sold by HORCAJO INVESTMENT S.L. Likewise, the website provides other services such as the sale of goods as well as its payment through a secure server.

The recipients of the services on the website are the users interested in the products sold by HORCAJO INVESTMENT S.L. The services offered by the website are free, except for the Advanced Services, whose access is subject to the subscription of any service or product acquisition, from the user to HORCAJO INVESTMENT S.L.

INTELLECTUAL PROPERTY

HORCAJO INVESTMENT S.L.. by itself or as an assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained in it (for example, images, sound, audio, video, software or texts, trademarks or logos, color combinations, structure and design, selection of used materials, computer programs necessary for its operation, access and use, etc.), owned by HORCAJO INVESTMENT S.L. or from its licensors.

In pursuance of the provisions in Articles 8 and 32.1, second paragraph, of the Intellectual Copyright Act, it is expressly  forbidden to reproduce, distribute and disseminate publicly, including the making available modality, of all or part of the contents of the webpage for commercial purposes, in any format and by any technical means, without the authorisation of HORCAJO INVESTMENT S.L. All rights reserved.

The USER agrees to respect the rights of Intellectual and Industrial Property owned by HORCAJO INVESTMENT S.L. Users can view the elements of the website and even print, copy and store them on the hard drive of their computer or any other physical support as long as it is ,solely and exclusively, for a personal and private use. The USER must refrain from deleting, altering, evading or manipulating any protection device or security system installed on the pages of HORCAJO INVESTMENT S.L.PLACING AN ORDER

To place an order, the user must follow the online purchasing procedure and click on "Authorize payment". After this, he/she will receive an email acknowledging receipt of the order (the "Order Confirmation"). Also, HORCAJO INVESTMENT S.L. will inform the user by email that the product is being shipped (the "Shipping Confirmation").

PRICES

The prices shown on the website www.naturalworldeco-shop.com are valid except the end of the promotion. All the prices are shown in Euros and include VAT. Only one promo code can be applied to an order. 

Customers have the right to receive, free of charge, the invoice on paper and electronically, when voluntarily or by legal obligation, it is available in this format and it has been expressly requested.

PAYMENT METHODS

We offer different payment methods depending on the delivery country. Users will be able to select the most suitable in your case during the checkout process.

Currently we have the following payment methods available:

Debit or credit card

Users can choose to pay by credit card, making the payment at the time of placing the order. Only Visa and Mastercard cards protected by Verified Visa are accepted. If the customer's card is not registered by Verified, he/her must consult with their bank in order to register it.

Paypal

Users with a Paypal account can make the payment through this well-known platform.

Bank Transfer

In order to use this payment method, users should contact us by phone at +34 941 380 537 or at the following email address info@naturalworldeco-shop.com.

Amazon Pay

Amazon Pay allows you to use the payment methods associated with your Amazon account.

Bizum

In Spain we also accept payment through the Bizum platform.

SHIPPING AND DELIVERY

The delivery times for all orders are calculated from the moment in which the order was placed, as long as the request is made before 09.00 noon from Monday to Friday (GMT +1). In the event that the order is made after the indicated time, it will begin to count from the following business day. In case of product unavailability, HORCAJO INVESTMENT S.L. undertakes to notify the customer as soon as possible and the order will be modified or canceled, reimbursing the Customer the corresponding amount.

Orders are sent by courier and home delivery, or are collected at a pick up point if you have selected it.

The delivery time will be from 24h to 48h on orders shipped to Spain, and from 72h to 96h for orders shipped outside of Spain.

The order will be sent to the address indicated at the time of purchase and HORCAJO INVESTMENT S.L. will do everything possible to respect the delivery terms mentioned in the Portal.  (we advise that upon receipt of the package it is verified that everything is in perfect state).

• Free delivery In Spain (Peninsula y Baleares) and USA. 
• For UK the delivery cost is 4 £. Also, for UK please note that since July 1st, if an order is over £135, import tax at 20% is due and will need to be paid by customer.
• For the rest of Countries the delivery cost is 5 € except for Italian and French islands that shipping cost 20 € (including Venice)

PRODUCT GUARANTEES

In the event that the article does not carry this document, it will be enough to keep the purchase invoice, complying with Law 23/2003, of July 10, of Guarantees in the Sale of Consumer Goods.

In the event of a defective product, HORCAJO INVESTMENT S.L. will proceed to the substitution, reduction of the price or termination of the contract, procedures that will be free for the buyer.

HORCAJO INVESTMENT S.L. is liable for any lack of conformity that manifests itself within three years from delivery. Provided that the lack of compliance existed at the time of delivery of the product. Unless otherwise stated, any breach that becomes apparent within 6 months (products purchased before January 1, 2022) or 24 months (products purchased on or after January 1, 2022) of product delivery if it is assumed to have existed at the time of delivery, unless this assumption is incompatible with the nature of the product or the nature of the lack of conformity.

Damages due to improper use or handling of the product, or wear and tear caused by normal use are not included in this warranty.

EXCHANGES AND REFUNDS

You have 30 days to make exchanges or returns for FREE. You can do it through our website in the section of exchanges and returns.

HORCAJO INVESTMENT S.L. will accept onlythe refund or one (1) exchange for another size of the same product purchased or, of a different product, not beeing possible to make more than one modification on the same product. If it is not possible to change the requested size change, for any reason, we will proceed with the return of the product in exchange for the amount paid. In order to be exchanged or refunded, the product must be in perfect condition (not used) and must keep the original packaging. 

Shipping costs will not be refunded.

Purchases made on our website can NOT be returned or exchanged in physical stores. Purchases made in physical stores will have to be exchanged or returned at the same point of sale following their sale policy.

The refund will be made in the same payment method in which the purchase was made. You will receive your money in about 5 working days (depends on your bank). 

However, when requesting a refund, only the final amount paid for the product will be refunded, not including the amount paid as "Shipping".

*Note that for USA, CA, French/Italian islands  and UK Unfortunately, orders can't be returned or exchanged.. For further information please get in contact with us via email or phone.

Products excluded from exchanges/returns

For hygienic reasons we can not accept changes or returns on socks, laces and insoles.

These items can not be exchanged or returned, even if the product is in perfect condition (unused) and in its original packaging.

RIGHT OF CANCELATION

The User has the right to cancel the purchase made through the website www.naturalworldeco-shop.com, and may return the product, in the case of not being satisfied, within a maximum period of thirty (30) calendar days from who has received the product. It is also stated that there is no right of cancelation when the execution of the order has already begun. The refund of the amount will be made within a period of 14 calendar days from the date in which the decision of withdrawal of the contract has been effectively and unequivocally communicated and provided that the goods or products subject to withdrawal have been previously received.

Shipping costs will not be refunded.

The right of cancelation will be made, remitting to HORCAJO INVESTMENT S.L. through any means accepted by law (email, postal mail, fax) the will to exercise this right.

It is also possible to exercise this right in our online store through this form.

Received the communication, HORCAJO INVESTMENT S.L. inform the client of the steps and measures that must be considered to carry out the right of cancelation.

RIGHT OF EXCLUSION

HORCAJO INVESTMENT S.L.. reserves the right to deny or withdraw access to the portal and / or the services offered without prior notice, on its own or by a third party, to those users who fail to comply with the Portal's Terms of Use. HORCAJO INVESTMENT S.L. pursue lack of compliance with Terms of Use of the website, as well as any improper use of its portal by exercising all civil and criminal actions that may correspond by law.

MODIFICATIONS AND LINKS

HORCAJO INVESTMENT S.L.. reserves the right to carry out without prior notice the modifications it deems appropriate on its website, being able to change, delete or add both the contents and services it provides as well as the way in which they are presented or located, as well as in the General Conditions of Hiring here determined.

HORCAJO INVESTMENT S.L.. is not responsible for the misuse that is made of the contents of its website, being the sole responsibility of the person accessing or using them. In the event that www.naturalworldeco-shop.com links or hyperlinks were link to other Internet sites, IHORCAJO INVESTMENT S.L. the owner of the website, will not exercise any type of control over those sites and contents.

In no case HORCAJO INVESTMENT S.L. owner of the website will assume responsibility for the contents of a link belonging to a third party website, nor guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and constitutionality of any material or information contained in any of these hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.

APPLICABLE LAW AND JURISDICTIONAL COMPETENCE

The conditions of use of the website contained in this Terms and conditions, as well as the relations between the user and HORCAJO INVESTMENT S.L., will be governed and interpreted in accordance with Spanish laws.

For the solution of any conflict that may arise, the user and HORCAJO INVESTMENT S.L.. expressly submit to the jurisdiction and jurisdiction of the courts and tribunals of the customer residence, expressly waiving any other jurisdiction that may correspond.

CONTACT FORMS

Contact Form

Responsible: HORCAJO INVESTMENT S.L.

Purpose: Answer the questions raised by the user and send the requested information.

Legitimation: Consent of the user.

Recipients: Cessions will only be made if there is a legal obligation.

Rights: Access, rectify and delete, as well as other rights, as indicated in the Privacy Policy *

Newsletter Form

Responsible: HORCAJO INVESTMENT S.L.

Purpose: Manage the user's registration in our newsletter. Once the form has been sent, the user will receive an email with a link to confirm the subscription.

Legitimation: Consent of the user.

Recipients: Cessions will only be made if there is a legal obligation.

Rights: Access, rectify and delete, as well as other rights, as indicated in the Privacy Policy *

User account form

Responsible: HORCAJO INVESTMENT S.L.L

Purpose: Manage the purchase made.

Legitimation: Execution of commercial relationship and user consent.

Recipients: Cessions will only be made if there is a legal obligation.

Rights: Access, rectify and delete, as well as other rights, as indicated in the Privacy Policy *

Comment form

Responsible: HORCAJO INVESTMENT S.L.

Purpose: That the user can comment on the post.

Legitimation: Consent of the user.

Recipients: Cessions will only be made if there is a legal obligation.

Rights: Access, rectify and delete, as well as other rights, as indicated in the Privacy Policy *

Father's day Sales

15% off on selected items when the value of the products in the cart exceeds €50 without including shipping. The promotion is not compatible with other offers or promotional codes. Gift cards and outlet products are excluded from the promotion.